Custom Veil
Details as discussed previously.
Wendy was an ablsoute pleasure to work with. She went out of her way to send additional appliqué and sash for the dress. Quality was outstanding and the fit was great. Only minor alterations were needed - that is unheard of in the bridal world. Could not have asked for a more unique and beautiful wedding dress!
Ieie made me a beautiful custom cathedral length veil for my wedding. The veil came out exactly as I had imagined and it was reasonably priced. I'm so glad that I found Ieie and didn't buy an overpriced veil at a salon. Ieie used the listed veil as the base and customized it me. For my veil, the lace started at the fingertips, with a customized width and comb so it could be placed above securely in the hair. The truly understood my vision and made my veil perfectly.
I was so impressed with the veil they made for me. Very attentive to detail and created exactly what I wanted for an excellent price compared to what it would have cost at a bridal store!!! Thank you so much!!!!
Absolutely amazing, once I have the professional photos I will post them.
It was so easy and fast ordering from them! For sure made the whole process a lot easier!
We want our clients to be thrilled with their dress purchase at ieie Bridal and we understand purchasing such an important dress online can be a challenge. We stand behind the quality of our dresses and welcome returns for any reason. Please review our return policy before making your purchase.
- If for any reason you're not satisfied with your wedding dress, please contact us within 7 days of receiving your dress or item.
- We will resolve the issue if we can. If return is the only option, please ship the dress back (post-marked) within 7 calender days.
- Returns and cancellations are accepted on new dresses only.
- Cancellations are processed the same as returns.
- If the dress is without tags or is damaged or has perfume odors, the item will be sent back.
- Deposits for dresses are non-refundable.
- Dresses purchased under payment plan will be treated as abandoned if payments are not cleared within 7 days after dress is completed. Any amount paid prior will not be refunded.
- Shipping costs are non-refundable.
- If your item is purchased during "FREE SHIPPING" promotion, applicable shipping charges will be deducted from your refund.
Made to Order Dress
- 20% restocking fee are charged on the dress returned if it is a standard size dress with no customization.
- 40% restocking fee are charged if it is a custom size order or standard size with customizations.
Ready to Ship Dress
- In stock ready to ship dresses are fully refunded (less shipping charges), if the dress is returned in it's original condition.
- Missing tags or perfume odor will result in a restocking fee.
- Dresses that's on sale or received discount off the full price are final sale.
Custom Dresses
- Special orders such as dresses custom made based on a pictures are final sale.
Accessories & Sale Items
- Accessories such as veils, garment bags and belts/sashs have a 20% restocking fee if returned.
- No returns are accepted after the 7 days period.
- Sale and discounted items are final sale.
To Return an Item
- For returns, you must notify us via email as soon as you can to request a Return Merchandise Authorization Number (RMA#).
- Upon receipt of your RMA#, you must ship back the new and unworn dress or item in its original condition. (No stains, alterations, makeup, alteration, animal fur or hair, etc. Note: if the dress is returned with perfume odor, 40% restocking fee will be applied or the dress will be returned to you).
- The returned item must be shipped out within 7 days of receiving your item (verified by tracking information)
- Any claims of defective dresses will be inspected, and if it is fault on our behalf, your dress will be replaced to you in the same size, color and style.
- Refunds are issued based on their method of payment, and can take up to 1-2 weeks to be processed.
- Feel free to contact us with any questions.
