We want our clients to be thrilled with their dress purchase at ieie Bridal and we understand purchasing such an important dress online can be a challenge. We stand behind the quality of our dresses and welcome returns for any reason. Please review our return policy before making your purchase.
If for any reason you're not satisfied with your wedding dress, please contact us within 7 days of receiving your dress or item.
We will resolve the issue if we can. If return is the only option, please ship the dress back (post-marked) within 7 calender days.
Returns and cancellations are accepted on new dresses only.
Cancellations are processed the same as returns.
If the dress is without tags or is damaged or has perfume odors, the item will be sent back.
Deposits for dresses are non-refundable.
Dresses purchased under payment plan will be treated as abandoned if payments are not cleared within 7 days after dress is completed. Any amount paid prior will not be refunded.
Shipping costs are non-refundable.
If your item is purchased during "FREE SHIPPING" promotion, applicable shipping charges will be deducted from your refund.
Made to Order Dress
20% restocking fee are charged on the dress returned if it is a standard size dress with no customization.
40% restocking fee are charged if it is a custom size order or standard size with customizations.
Ready to Ship Dress
In stock ready to ship dresses are fully refunded (less shipping charges), if the dress is returned in it's original condition.
Missing tags or perfume odor will result in a restocking fee.
Dresses that's on sale or received discount off the full price are final sale.
Special orders such as dresses custom made based on a pictures are final sale.
Accessories & Sale Items
Accessories such as veils, garment bags and belts/sashs have a 20% restocking fee if returned.
No returns are accepted after the 7 days period.
Sale and discounted items are final sale.
To Return an Item
For returns, you must notify us via email as soon as you can to request a Return Merchandise Authorization Number (RMA#).
Upon receipt of your RMA#, you must ship back the new and unworn dress or item in its original condition. (No stains, alterations, makeup, alteration, animal fur or hair, etc. Note: if the dress is returned with perfume odor, 40% restocking fee will be applied or the dress will be returned to you).
The returned item must be shipped out within 7 days of receiving your item (verified by tracking information)
Any claims of defective dresses will be inspected, and if it is fault on our behalf, your dress will be replaced to you in the same size, color and style.
Refunds are issued based on their method of payment, and can take up to 1-2 weeks to be processed.
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