Refund & Cancellation Policy

We want our clients to be thrilled with their dress purchase at ieie Bridal and we understand purchasing such an important dress online can be a challenge.  We stand behind the quality of our dresses and welcome returns for any reason. Please contact us within 7 days after receiving your item if you wish to return the item.

Dresses

Returns

If for any reason you're not satisfied with your wedding dress, we will resolve the issue if we can. If return is the only option, you can ship the dress back (post-marked) within 7 calendar days after receiving the dress. 

  • Contact us within 7 days after receiving your dress for return instructions.
  • Please make sure your dress is in the original condition, dress will be returned to you if there's any damage, perfume odor or hair piece found. 
  • Customer will receive 80% of the price of the dress if the dress ordered is a standard size design without any customization or changes.
  • Customer will receive 60% of the price of the dress, if the dress ordered is made in custom size without any customization or changes.
  • You have the option of shipping back the item with your choice of method, or if you prefer a return label created for you, postage will be deducted from your refund

Cancellation

  • You can cancel your dress order within 48 hours without a fee
  • If your order is cancelled after 48 hours but before 2 weeks from the date your order is placed, you will receive 90% of your order total.
  • If your order is cancelled after 2 weeks from the date of your order, you will receive 60% of your order total.
  • If your order is a custom design, no refunds will be given after the dress has been started.

Sale Items

Dresses that's on sale or received discount off the full price are final sale.

Customized Dresses

Custom designs and designs with customization changes are final sale.


Veils & Accessories

Veils

Veils can be returned within 7 business days as long as it's still in its regular condition with no hair or damage. 

  • Contact us within 7 days after receiving your veil for return instructions. No returns will be accepted after the return period.
  • Customers are entitled to a 80% refund as long as the veil is in the original condition.
  • Customized veils are final sale.

Cloaks/Petticoats/Shurg/Bolero

  • Contact us within 7 days after receiving your item for return instructions. No returns will be accepted after the return period.
  • Customer is entitled to a 80% refund as long as the item returned is in the original condition.
  • Customized items are final sale.

Wedding Robes

Intimate wear such as honeymoon robes are final sale due to their nature.


How to Request a Return

Please email us within 7 days after you receive your order if you like to return your item ordered. 

Any claims of defective dresses will be inspected, and if it is fault on our behalf, your dress will be replaced to you in the same size, color and style.

Refunds are issued based on their method of payment, and can take up to 1-2 weeks to be processed. Feel free to contact us with any questions.