Refund & Cancellation Policy

At ieie Bridal, we want you to be thrilled with your purchase. We understand that buying such an important dress online can be a challenge. We proudly stand behind the quality of our craftsmanship and accept returns under the following guidelines.

Wedding Dresses

Cancellation Policy

You may cancel your order based on the timeline below. All cancellation windows begin at the time of purchase.
  • Within 48 Hours: Full refund 
  • After 48 Hours up to 1 Week: 80% refund of the dress price.
  • After 1 Week: 60% refund of the price of the dress. 
  • Custom Designs & Rush Orders: No refunds or cancellations once production has started.
  • Rush Fees: Always non-refundable.

Return Policy

If you are unsatisfied with your dress, please contact us within 7 calendar days of delivery for return instructions.
  • Standard Size (No Customizations): Eligible for an 80% refund.
  • Custom Size (No Customizations): Eligible for a 60% refund.
  • Custom Designs & Altered Styles: Final sale; no returns accepted.
  • Sale & Discounted Items: All items purchased on sale or with a discount code are final sale.

Veils & Accessories

Veils, Cloaks, Petticoats, Shrugs & Boleros
  • Return Window: Contact us within 7 calendar days of delivery.
  • Refund Amount: Eligible for an 80% refund.
  • Customizations: Custom-made veils and customized accessories are final sale.
  • Exchanges: We do not offer direct exchanges. Please return your original item for a refund and place a new order online.

Wedding & Honeymoon Robes

  • Final Sale: Due to the intimate nature of these garments, all robes are strictly final sale.

Return Conditions & Process

Item Condition Requirements

To qualify for a refund, all items must be post-marked within 7 calendar days of receiving your return instructions. Items must be in their original, pristine condition.
  • Rejection Criteria: Items showing signs of wear, makeup, damage, perfume odors, or pet/human hair will be rejected and shipped back to the customer at their expense.

Shipping Costs

  • Return Shipping: You may use your preferred shipping carrier.
  • Prepaid Labels: If you prefer us to generate a return shipping label for you, the postage cost will be deducted from your final refund total.

Defective Items

  • Inspection: Any claims of defects or craftsmanship errors will be carefully inspected upon arrival. Please report any issues with in 7 days after receiving your item. 

Refund Processing

  • Method: Refunds are issued exclusively back to the original method of payment.
  • Timeline: Please allow 1 to 2 weeks for our team to process your return and issue your credit.