I ordered my veil pretty late for the requirements but checked before hand if they thought it would be able to be in on time, I was assured it would be. I followed up a few times (probably driving Wendy crazy) and she always answered promptly. The veil was ready to ship but was different from what I originally wanted and Wendy checked with me first and then had it corrected and shipped out that evening! Her customer service went above and beyond that day and I truly couldn't be more grateful. This absolutely perfect veil completed the look I was going for and I received SOOOOOO many compliments on it. I absolutely love it and will highly recommend this company to any bride to be!!!!!