Custom Wedding Dress Orders for Ieie's Bridal clients.
Dress details as discussed previously.
Please select your name from the options list.
We want our clients to be thrilled with their dress purchase at ieie Bridal and we understand purchasing such an important dress online can be a challenge. We stand behind the quality of our dresses and welcome returns for any reason. Please review our return policy before making your purchase.
- If for any reason you're not satisfied with your wedding dress, please contact us within 7 days of receiving your dress or item.
- We will resolve the issue if we can. If return is the only option, please ship the dress back (post-marked) within 7 calender days.
- Returns and cancellations are accepted on new dresses only.
- Cancellations are processed the same as returns.
- If the dress is without tags or is damaged or has perfume odors, the item will be sent back.
- Deposits for dresses are non-refundable.
- Dresses purchased under payment plan will be treated as abandoned if payments are not cleared within 7 days after dress is completed. Any amount paid prior will not be refunded.
- Shipping costs are non-refundable.
- If your item is purchased during "FREE SHIPPING" promotion, applicable shipping charges will be deducted from your refund.
Made to Order Dress
- 20% restocking fee are charged on the dress returned if it is a standard size dress with no customization.
- 40% restocking fee are charged if it is a custom size order or standard size with customizations.
Ready to Ship Dress
- In stock ready to ship dresses are fully refunded (less shipping charges), if the dress is returned in it's original condition.
- Missing tags or perfume odor will result in a restocking fee.
- Dresses that's on sale or received discount off the full price are final sale.
- Special orders such as dresses custom made based on a pictures are final sale.
Accessories & Sale Items
- Accessories such as veils, garment bags and belts/sashs have a 20% restocking fee if returned.
- No returns are accepted after the 7 days period.
- Sale and discounted items are final sale.
To Return an Item
- For returns, you must notify us via email as soon as you can to request a Return Merchandise Authorization Number (RMA#).
- Upon receipt of your RMA#, you must ship back the new and unworn dress or item in its original condition. (No stains, alterations, makeup, alteration, animal fur or hair, etc. Note: if the dress is returned with perfume odor, 40% restocking fee will be applied or the dress will be returned to you).
- The returned item must be shipped out within 7 days of receiving your item (verified by tracking information)
- Any claims of defective dresses will be inspected, and if it is fault on our behalf, your dress will be replaced to you in the same size, color and style.
- Refunds are issued based on their method of payment, and can take up to 1-2 weeks to be processed.
- Feel free to contact us with any questions.
- Reviews (71)
The dress was amazing
The dress was amazing and fit nearly perfect on arrival we only needed a few fit adjustments. Everyone at ieie worked with me to create the perfect dress from concept to completion combining elements of multiple dresses to make my dream dress. I had dress as beautiful and well made as any name brand designer for a price that fit my budget. Thank you. I worked with another dress shop on Etsy for my bridesmaid dresses and ieie was hands down a superior experience.
Dream Wedding Dress Come True!
The custom wedding dress is absolutely perfect! As soon as I tried it on I fell in love with it, it's exactly what I wanted! Wendy, the seamstress I was in contact with, was always very kind and helpful, and she made sure to follow all the details I asked for. I am very, very pleased!
The dress was very well made. I only had two issues. The shoulders were too tight (which was something I was concerned would happen so I made sure to mention that) and the dress was a lot whiter than I expected. I asked for more of a taupe but I received a champagne color. Wendy was amazing and added sequins and beading because there was extra time. I do recommend her. Overall, I am happy with the purchase and would buy from her again.
My Custom Wedding dress
Wendy was so helpful and the dress was 1000 times better than I could have imagined. The price was extremely reasonable as well! Couldn’t be happier with my experience.
Lots of Stress
I had custom designed my dress, unfortunately there was some miscommunication and it was not made as I asked for it to be. As it was a custom dress I also sent in all of my measurements, as taken by a tailor, but the dress was too short and the bust was in too high when I received it just 3 weeks before my wedding. The only good things were that when working with Wendy she did go out of her way to get me additional fabric so that the length problem could be fixed, and that this was a style of dress that I had had no luck finding in stores. It turned out beautifully, but different than I had designed and it took 2 tailors and many hours of hand beading by me to get it there after it was shipped to me.
Hi Natalie, We're very sorry to hear your experience at ieie Bridal was less than a perfect one. Your custom dress was created based on the sketches you sent, and we tried our best to stay as close as possible as your sketch. However as with all sketches, there's much room for imagination with details such as beading. I'm sorry about the beadings. if you sent us images of beading style on the waist, we will definitely have it made closer to your vision. If there was more time, we would gladly haven taken back the dress and have it fixed for you. Again, we apologize for the issues, but is glad to see your dress turned out beautiful for your wedding!