We want our clients to be thrilled with their dress purchase at ieie Bridal and we understand purchasing such an important dress online can be a challenge. We stand behind the quality of our dresses and welcome returns for any reason. Please review our return policy before making your purchase.
- If for any reason you're not satisfied with your wedding dress, please contact us within 7 days of receiving your dress or item.
- We will resolve the issue if we can. If return is the only option, please ship the dress back (post-marked) within 7 calender days.
- Returns and cancellations are accepted on new dresses only.
- Cancellations are processed the same as returns.
- If the dress is without tags or is damaged or has perfume odors, the item will be sent back.
- Deposits for dresses are non-refundable.
- Dresses purchased under payment plan will be treated as abandoned if payments are not cleared within 7 days after dress is completed. Any amount paid prior will not be refunded.
- Shipping costs are non-refundable.
- If your item is purchased during "FREE SHIPPING" promotion, applicable shipping charges will be deducted from your refund.
Made to Order Dress
- 20% restocking fee are charged on the dress returned if it is a standard size dress with no customization.
- 40% restocking fee are charged if it is a custom size order or standard size with customizations.
Ready to Ship Dress
- In stock ready to ship dresses are fully refunded (less shipping charges), if the dress is returned in it's original condition.
- Missing tags or perfume odor will result in a restocking fee.
- Dresses that's on sale or received discount off the full price are final sale.
- Special orders such as dresses custom made based on a pictures are final sale.
Accessories & Sale Items
- Accessories such as veils, garment bags and belts/sashs have a 20% restocking fee if returned.
- No returns are accepted after the 7 days period.
- Sale and discounted items are final sale.
To Return an Item
- For returns, you must notify us via email as soon as you can to request a Return Merchandise Authorization Number (RMA#).
- Upon receipt of your RMA#, you must ship back the new and unworn dress or item in its original condition. (No stains, alterations, makeup, alteration, animal fur or hair, etc. Note: if the dress is returned with perfume odor, 40% restocking fee will be applied or the dress will be returned to you).
- The returned item must be shipped out within 7 days of receiving your item (verified by tracking information)
- Any claims of defective dresses will be inspected, and if it is fault on our behalf, your dress will be replaced to you in the same size, color and style.
- Refunds are issued based on their method of payment, and can take up to 1-2 weeks to be processed.
- Feel free to contact us with any questions.