Girl Cinderella Ball Gown Party Dress | Elly

We want our clients to be thrilled with their dress purchase at ieie Bridal and we understand purchasing such an important dress online can be a challenge.  We stand behind the quality of our dresses and welcome returns for any reason. Please review our return policy before making your purchase.

• If for any reason you're not satisfied with your wedding dress, please contact us within 7 days of receiving your dress or item.
• We will resolve the issue if we can. If return is the only option, please ship the dress back (post-marked) within 7 calender days.
• Returns and cancellations are accepted on new dresses only.
• Cancellations are processed the same as returns.
• If the dress is without tags or is damaged or has perfume odors, the item will be sent back.
• Deposits for dresses are non-refundable.
• Dresses purchased under payment plan will be treated as abandoned if payments are not cleared within 7 days after dress is completed. Any amount paid prior will not be refunded.
• Shipping costs are non-refundable.
• If your item is purchased during "FREE SHIPPING" promotion, applicable shipping charges will be deducted from your refund.

Made to Order Dress

•  20% restocking fee are charged on the dress returned if it is a standard size dress with no customization.
• 40% restocking fee are charged if it is a custom size order or standard size with customizations.

Ready to Ship Dress

• In stock ready to ship dresses are fully refunded (less shipping charges), if the dress is returned in it's original condition. 
• Missing tags or perfume odor will result in a restocking fee. 
• Dresses that's on sale or received discount off the full price are final sale. 

Custom Dresses 

• Special orders such as dresses custom made based on a pictures are final sale.

Accessories & Sale Items

• Accessories such as veils, garment bags and belts/sashs have a 20% restocking fee if returned.
• No returns are accepted after the 7 days period.
• Sale and discounted items are final sale.

To Return an Item

• For returns, you must notify us via email as soon as you can to request a Return Merchandise Authorization Number (RMA#).
• Upon receipt of your RMA#, you must ship back the new and unworn dress or item in its original condition. (No stains, alterations, makeup, alteration, animal fur or hair, etc. Note: if the dress is returned with perfume odor, 40% restocking fee will be applied or the dress will be returned to you).
• The returned item must be shipped out within 7 days of receiving your item (verified by tracking information) 
• Any claims of defective dresses will be inspected, and if it is fault on our behalf, your dress will be replaced to you in the same size, color and style.
• Refunds are issued based on their method of payment, and can take up to 1-2 weeks to be processed. 
• Feel free to contact us with any questions.