Princess Ball Gown Wedding Dress with Tulle Ruffles and Sparkly Bodice CHARLENE

Wedding Dresses & Special Occasion Dresses

If for any reason you're not satisfied with your wedding dress, we will resolve the issue if we can. If return is the only option, you can ship the dress back (post-marked) within 14 calendar days after receiving the dress. 

• Contact us within 7 days after receiving your dress for return instructions.
• Please make sure your dress is in the original condition, dress will be returned to you if there's any damage, perfume odor or hair piece found. 
• 20% restocking fee are charged on the dress returned if it is a standard size dress with no customization.
• 40% restocking fee are charged if it is a custom size order or standard size with customization.
• If the dress is returned with perfume odor, 40% restocking fee will be applied or the dress will be returned to you
• You have the option of shipping back the item with your choice of method, or if you prefer a return label created for you, postage will be deducted from your refund

Order Cancellation

• You can cancel your dress order within 48 hours without a fee
• If your order is cancelled after 48 hours but before 2 weeks from the date your order is placed, 10% fee will be deducted from the refund
• If your order is cancelled after 2 weeks from the date of your order, 40% fee will be deducted from the refund
• If your order is a custom design, no refunds will be given after the dress has been started.

Veils

Veils can be returned within 7 business days as long as it's still in its regular condition with no hair or damage. 

• Contact us within 7 days after receiving your veil for return instructions. No returns will be accepted after the return period.
• Please make sure your veil is in the original condition. 
• 20% restocking fee are charged on all returned veil plus any postage if you choose to have a return label created for you
• Customized veils are final sale.