I purchased a custom wedding dress from Ieie bridal at the end of January 2021 for my wedding on 30 April 2021. I decided to select a custom dress because I was looking for a dress that was fashionable and modest, and it was difficult to find both in an off-the-rack dress.
Below are my impressions of working with Ieie Bridal:
• Custom designed dress that had all the features I was looking for (I purchased the Amelia dress with changes to neckline, custom sizing, and a lengthened train)
• Price was comparable or better than other equivalent options
• Ieie employees did not respond promptly to emails and do not have a phone number
• Responses to inquiries were often incomplete
• Fabric samples were delivered late
• Dress was delivered after promised date, with insufficient time for alterations
Overall, while I was satisfied with the quality of my dress, but my experience with the customer service was not a positive one. This was driven by two major problems, a lack of transparency and late deliveries.
One major challenge I had was that Ieie bridal did not provide accurate timelines or give prompt information when I had questions about my order. They have no customer service phone number and emails are the only way to ask questions or get up to date order information. I had to email Ieie bridal more than 16 times about both fabric samples and the status of my dress. On 3 separate occasions they took more than 4 business days to respond. Additionally, the emails didn’t always answer all the questions I had and I found myself having to send a follow up email to answer questions asked in the original.
The second major issue was that every time I needed something to be shipped to me, the shipment was slow. I began the process of customizing the dress in November 2020, but the fabric samples took from November until mid January to arrive at my house and consequently we weren’t able finalize the materials and measurements until the last week of January. This lack of prompt delivery carried over into the receiving the dress as well. We agreed twice by email that the dress should arrive in early April, but the dress actually arrived on 20 April 2021, which is not early April by any definition. Receiving the dress only 10 days before my wedding left me scrambling to do final alterations to the dress before the wedding day. Ieie bridal did not provide any financial compensation for this and furthermore did not even offer an apology for delivering late.
While other customers will potentially have different experiences than me, I hope my story provides some perspective on selecting this company to provide a custom bridal dress.