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Customization for Dress

19 reviews
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Title :

Customization for dresses. 

Details as discussed. 

Customer Reviews
4.4 Based on 19 Reviews
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Kelly W.
United States United States
Love it!

The dress is perfect for my wedding with the modifications I requested. It fits great, arrived promptly and needed no alterations. Wendy was so helpful when I was filling out the customization form and I am so happy with the result.

Joan H.
United States United States
wedding gown

my dress was just beautiful, I only had to have it hemmed some over all it is and was loved by everyone that has seen it even the ladies at David bridal love the dress.

Rosemary B.
United States United States
Dress was beautiful but slow delivery

I purchased a custom wedding dress from Ieie bridal at the end of January 2021 for my wedding on 30 April 2021. I decided to select a custom dress because I was looking for a dress that was fashionable and modest, and it was difficult to find both in an off-the-rack dress. Below are my impressions of working with Ieie Bridal: Pros • Custom designed dress that had all the features I was looking for (I purchased the Amelia dress with changes to neckline, custom sizing, and a lengthened train) • Price was comparable or better than other equivalent options Cons • Ieie employees did not respond promptly to emails and do not have a phone number • Responses to inquiries were often incomplete • Fabric samples were delivered late • Dress was delivered after promised date, with insufficient time for alterations Overall, while I was satisfied with the quality of my dress, but my experience with the customer service was not a positive one. This was driven by two major problems, a lack of transparency and late deliveries. One major challenge I had was that Ieie bridal did not provide accurate timelines or give prompt information when I had questions about my order. They have no customer service phone number and emails are the only way to ask questions or get up to date order information. I had to email Ieie bridal more than 16 times about both fabric samples and the status of my dress. On 3 separate occasions they took more than 4 business days to respond. Additionally, the emails didn’t always answer all the questions I had and I found myself having to send a follow up email to answer questions asked in the original. The second major issue was that every time I needed something to be shipped to me, the shipment was slow. I began the process of customizing the dress in November 2020, but the fabric samples took from November until mid January to arrive at my house and consequently we weren’t able finalize the materials and measurements until the last week of January. This lack of prompt delivery carried over into the receiving the dress as well. We agreed twice by email that the dress should arrive in early April, but the dress actually arrived on 20 April 2021, which is not early April by any definition. Receiving the dress only 10 days before my wedding left me scrambling to do final alterations to the dress before the wedding day. Ieie bridal did not provide any financial compensation for this and furthermore did not even offer an apology for delivering late. While other customers will potentially have different experiences than me, I hope my story provides some perspective on selecting this company to provide a custom bridal dress.

ieie Bridal Customization for Dress Reviewieie Bridal Customization for Dress Review
Megan S.
United States United States
Beautiful dress

Thank you SO much for the beautiful dress! I'd been searching for a modest dress for winter for MONTHS and this was everything I had hoped it would be and for a reasonable price. I'm so excited to wear it on my wedding day.

Lynda N.
United States United States
Listen to your customers

Terrible experience actually. I ordered a size 12, but was talked into a size 18. I even mentioned I was not comfortable ordering a size 18. The people who run this shop need to take a lesson in communication, specifically listening to their customers. When the dress arrived and I tried it on , I cried for hours because this is my first wedding and my first wedding dress. I Know my body and I know what size clothes I wear. I have had to take the dress to be tailored and it has cost me close to $100.00 plus $350.00 for dry cleaning. If I was to truly give them a review it would be a 0. Customer Service should be your #1 priority, Knowledge of your products not to mention that it has been almost 2 weeks and your company is just now asking my opinion or if everything is ok. No it’s not ok. I want my money back and a very big apology. Lynda Neal. Unhappy bride The following is written by the groom. You shall at a minimum reimburse any and all alteration and cleaning cost. I very well could request full reimbursement due to deceptive business practices and the fact the material (satin) was not used in making the waist wrap, It was the same material as used in the upper portion of dress. Otherwise additional reviews on every social media platform of our experience shall be an option to forewarn others of in my opinion the deception we’ve experienced. You have 48 hours to respond.

We want our clients to be thrilled with their dress purchase at ieie Bridal and we understand purchasing such an important dress online can be a challenge.  We stand behind the quality of our dresses and welcome returns for any reason. Please contact us within 7 days after receiving your item if there's an issue.


Wedding Dresses & Special Occasion Dresses

If for any reason you're not satisfied with your wedding dress, we will resolve the issue if we can. If return is the only option, you can ship the dress back (post-marked) within 14 calendar days after receiving the dress. 

  • Contact us within 7 days after receiving your dress for return instructions.
  • Please make sure your dress is in the original condition, dress will be returned to you if there's any damage, perfume odor or hair piece found. 
  • 20% restocking fee are charged on the dress returned if it is a standard size dress with no customization.
  • 40% restocking fee are charged if it is a custom size order or standard size with customization.
  • If the dress is returned with perfume odor, 40% restocking fee will be applied or the dress will be returned to you
Dress on Sale

Dresses that's on sale or received discount off the full price are final sale.

Custom Dresses

Special orders such as dresses custom made based on a pictures are final sale.

Veils & Accessories


Veils can be returned within 7 business days as long as it's still in its regular condition with no hair or damage. 

  • Contact us within 7 days after receiving your veil for return instructions. No returns will be accepted after the return period.
  • Please make sure your veil is in the original condition. 
  • 20% restocking fee are charged on all returned veil.
  • Customized veils are final sale.
  • Contact us within 7 days after receiving your item for return instructions. No returns will be accepted after the return period.
  • Please make sure your item is in the original condition. 
  • 20% restocking fee are charged on all returned item.
  • Customized items are final sale.
Wedding Robes

Intimate wear such as honeymoon robes are final sale due to their nature.

How to Request a Return

Please email us within 7 days after you receive your order if you like to return your item ordered. 

Any claims of defective dresses will be inspected, and if it is fault on our behalf, your dress will be replaced to you in the same size, color and style.

Refunds are issued based on their method of payment, and can take up to 1-2 weeks to be processed. Feel free to contact us with any questions.


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