Customization for Dress

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Customization for dresses. 

Details as discussed. 

Customer Reviews

4.9 Based on 8 Reviews
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Sharon S.
United States United States

Beautiful dress

This dress exceeded our expectations!!! Love it, it is so pretty, great quality!!!

Caitlin D.
United States

Perfect Fit and Perfectly Made

I got the dress and it was perfect. The sizing fit me like a glove. I have extremely side shoulders, but my dress fot me perfectly because the measurements were exactly right.

Jamie C.
United States

Exceeded my expectations!!

Everything was perfect! I originally was concerned about the dress being too big, but once it was completely laced up, it fit like a dream! I got so many compliments on the dress, and everyone was blown away! I was super nervous with not having seen anything but a quick composite beforehand, but there was nothing to worry about - Wendy and the ieie team took incredible care to beautifully craft a custom wedding gown for me!

Jamie C. verified customer review of Customization for Dress
Haley S.
United States

Custom Kelsey Dress

I really enjoyed working with the design team. They were really accommodating with all of my custom requests. There were some things that didn't turn out the way that I thought, but that might have been a misunderstanding on my part. The pockets were sewn into the tulle instead of the lining of the dress... I understand why this couldn't be possible, but I had wanted to be able to carry my phone around in my pocket and I worry that the tulle will rip if I do so. I also saw a picture of sleeves I wanted on a mannequin and the sleeves were draping off the shoulder, I got the dress and tried to wear the sleeves the same way. There was a pucker where the sleeves attached to the dress. I looked at the original dress online again and there was now a second picture up showing the the sleeves for that dress were supposed to be be vertical over the shoulder and not draped. These two things are my biggest issues with the dress. There were both add ons to the original dress design and I wish that both items would have been explained a little better to me before the dress was made. Neither is a deal breaker, and both are easily fixed on my end, but I did have to pay extra for both and neither I will use. One a more positive note, the dress is absolutely beautiful! The pictures online do not do the amazing details justice. The color is perfect. The custom fit is unlike any other dress I have ever worn. I am really looking forward to wearing this dress on my big day!

Hillary C.
United States

Wedding dress

Everyone bragged on both the quality and look of my wedding gown! If fit perfectly and looked so stunning in person and in photos!

We want our clients to be thrilled with their dress purchase at ieie Bridal and we understand purchasing such an important dress online can be a challenge.  We stand behind the quality of our dresses and welcome returns for any reason. Please review our return policy before making your purchase.

  • If for any reason you're not satisfied with your wedding dress, please contact us within 7 days of receiving your dress or item.
  • We will resolve the issue if we can. If return is the only option, please ship the dress back (post-marked) within 7 calender days.
  • Returns and cancellations are accepted on new dresses only.
  • Cancellations are processed the same as returns.
  • If the dress is without tags or is damaged or has perfume odors, the item will be sent back.
  • Deposits for dresses are non-refundable.
  • Dresses purchased under payment plan will be treated as abandoned if payments are not cleared within 7 days after dress is completed. Any amount paid prior will not be refunded.
  • Shipping costs are non-refundable.
  • If your item is purchased during "FREE SHIPPING" promotion, applicable shipping charges will be deducted from your refund.


Made to Order Dress

  •  20% restocking fee are charged on the dress returned if it is a standard size dress with no customization.
  • 40% restocking fee are charged if it is a custom size order or standard size with customizations.


Ready to Ship Dress

  • In stock ready to ship dresses are fully refunded (less shipping charges), if the dress is returned in it's original condition. 
  • Missing tags or perfume odor will result in a restocking fee. 
  • Dresses that's on sale or received discount off the full price are final sale. 


Custom Dresses 

  • Special orders such as dresses custom made based on a pictures are final sale.


Accessories & Sale Items

  • Accessories such as veils, garment bags and belts/sashs have a 20% restocking fee if returned.
  • No returns are accepted after the 7 days period.
  • Sale and discounted items are final sale.


To Return an Item

  • For returns, you must notify us via email as soon as you can to request a Return Merchandise Authorization Number (RMA#).
  • Upon receipt of your RMA#, you must ship back the new and unworn dress or item in its original condition. (No stains, alterations, makeup, alteration, animal fur or hair, etc. Note: if the dress is returned with perfume odor, 40% restocking fee will be applied or the dress will be returned to you).
  • The returned item must be shipped out within 7 days of receiving your item (verified by tracking information) 
  • Any claims of defective dresses will be inspected, and if it is fault on our behalf, your dress will be replaced to you in the same size, color and style.
  • Refunds are issued based on their method of payment, and can take up to 1-2 weeks to be processed. 
  • Feel free to contact us with any questions.
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